To provide excellent customer care for software applications, you need to include the teams responsible for designing, developing and delivering them. Tasktop meets this need by connecting Zendesk to other tools in the software development and delivery lifecycle, and allowing all team members to collaborate on shared artifacts. This reduces the disconnect between the help desk and other members of the extended software development and delivery team.
Tasktop mirrors and synchronizes data in Zendesk to the data in other tools. Users of Zendesk and other integrated tools can collaborate on the same artifacts, from within their tools of choice. This enables managers to use reporting and traceability within Zendesk while work is being done on other tools. So work being managed with Zendesk blends seamlessly into portfolio management and development. The service desk never loses track of work status, while development stays on top of the latest issues found by the help desk.
- Synchronizes tickets across the lifecycle, allowing information to flow freely between Zendesk and other tools like Jira, HP QC, RTC, TFS, ServiceNow, and many more
- Improve team collaboration by connecting Zendesk to third party tools and allow artifacts to be synchronized across the lifecycle.
- Support cross-tool traceability and reporting, removing the need for manual processes and spreadsheets
Have one of our engineers walk you through a demo using the tools in your environment