By integrating Atlassian Jira and Micro Focus ALM, you can automate the flow of defects between the two tools to eradicate manual overhead and accelerate the speed and accuracy of the defect reporting and resolution process.
Long gone are the days when defect management was solely the concern of IT teams. With software touching nearly every facet of the omnichannel customer experience, the process is considered a critical business issue. A defect impacting the functionality of the customer log-in button on an app or website is not “just a glitch” – it’s a pothole in the customer journey. In a time when customer-experience focused organizations are three times more likely than their peers to exceed their business goals, these moments matter. Bad experiences lose customers.
Yet with swirling digital demands from across the business, large complex product portfolios are making the defect reporting and resolution process harder than ever to manage – especially when development teams and QA/testing teams are working in different tools. Worse still, these tools (such as an Agile Planning tool like Atlassian Jira and a test management tool like Micro Focus ALM) do not automatically flow defect information between systems. Meaning time-strapped, under-pressure teams are forced to waste time with time-consuming, error-prone manual handoffs to share and record information.
By integrating Jira and Micro Focus ALM, however, you can automate the flow of product-critical information between the two tools to eradicate manual overhead and accelerate the speed and accuracy of the process. Developers and testing/QA teams will never need to leave their tool to find or share the critical data they need to collaborate with to their job to best of their abilities – all information flows in real-time to them to help:
- Reduce defects
- Improve Mean Time To Resolution (MTTR)
- Enhance product quality
- Obtain end-to-end visibility and traceability
What’s more, integration provides a visible, traceable record of all work activities that help you glean useful metrics to answer questions around process optimization like:
- How many defects did we fix today?
- How the long is the process taking?
- What are our wait states?
- How much time was spent on a particular defect?
Learn more in the video below:
Improve your defect reporting and resolution process and MTTR by integrating Micro Focus ALM, Jira and ServiceNow
Looking for a more personal touch?
Request a highly-customized demo of how Tasktop can help you connect all the tools in your value stream to help you to measure, improve and optimize your enterprise software delivery.