Frequently Asked Questions

Index

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General

What do I get when I purchase Tasktop?

Purchasing a Tasktop subscription, entitles you to use the software along with 1 year of upgrades. When your subscription expires, Tasktop will continue to work, but you will not have access to new releases until you renew your subscription.

Tasktop uses PayPal™ to complete your purchase and does not require you to have a PayPal account. If you pay with a credit card, you will not be redirected to the download page. When the transaction is complete you will be given the option to print a receipt. After having purchased, you can download the latest version from the download page or validate your current copy:

Open Tasktop
Open the Community and Support Page by going to Help > Tasktop Home and click on the Community and Support link
Enter your Tasktop credentials in the Account section
Press the "Validate..." button

Your satisfaction is 100% guaranteed. If you are not satisfied with your purchase, please contact sales@tasktop.com for a full refund.

Upon purchasing a Tasktop subscription, you are free to use at home and at work as long as it is being used solely by you and only one instance of Tasktop is running at a time.

What platforms are supported by the Tasktop application?

Currently the Tasktop application is available for Windows� only. A Mac OS build is under development, please see the associated bug (requires login). If you are interested in a Linux version please let us know on the associated bug (requires login). For those without an account that would like to cast their vote for specific OS or feature integrations, consider completing a quick online survey.

What are the minimal system requirements for running the Tasktop?

The Tasktop can use between 50 and 512MB of memory depending on available system resources and amount of files linked into your Tasktop Navigator. Recommend minimal system requirements are 1GB of system memory and 1GHz processor.
Java™ 5 but Java 6 is recommended (Note that Java 6 is required when running on Vista)
Windows and the .NET Framework 2.0 is required to run the Tasktop application
Eclipse 3.3 or the latest 3.4 build is required to run the Tasktop plug-ins for Eclipse
~50MB free disk space to install the Tasktop application

What are the platform limitations when running the Tasktop plug-ins for Eclipse?

Mac OS X
- Unable to set as default browser
- Automatic closing of external editors upon task deactivation is not supported
Linux
- Unable to set as default browser
- Internal browser has very limited functionality (Use of Tasktop's Firefox Add-On is recommended)
- Automatic closing of external editors upon task deactivation is not supported (works for Firefox browser tabs)

Does Tasktop Summer 2008 support Mylyn 2.x?

Tasktop supports Mylyn 3.x (Ganymede) and is not available for Mylyn 2.x. For those whose configuration is not supported by Mylyn 3.x (i.e. you must use a Mylyn connector hasn't yet been ported to Mylyn 3.0), please contact us a info@tasktop.com to discuss your options. To date, we are aware of the following connectors have been ported:

Bugzilla
CollabNet's SFEE, IssueTracker, ProjectTracker
JIRA
Mantis (beta only)
Rally
Trac
XPlanner

For more details please see: http://wiki.eclipse.org/index.php/Mylyn/Extensions#Connectors

Why does Tasktop appear to use so much cpu and memory?

The heap status that is reported should be the actual memory usage of the application. Java reserves memory based on the -Xmx argument that is specified in the (512M for Tasktop). This shouldn't impact the performance of Tasktop or other applications as much of this reserved memory is unused. Also, under windows, IE can take up a large chunk of memory and this will also be reported under Tasktop's memory usage. If you�re curious about what background operations Tasktop is running that might be using CPU, use the Home toolbar drop-down and select Window -> Show View -> Other� -> General -> Progress.

As a developer, are there any limitations when running the Tasktop application vs. Tasktop Plug-ins for Eclipse?

The Tasktop Application (rcp) isn't distributed with team source control management support (svn, cvs, etc) or development tooling (jdt, cdt, etc). For this reason, Eclipse developers may prefer to install the Tasktop Plug-ins for Eclipse into their existing Eclipse distribution. The Tasktop Plug-ins for Eclipse include all the features of the Tasktop application including Google and Outlook integration and focus support in the Navigator (for linked folders and websites etc).

What is the current Tasktop release schedule?

Release Date

Tasktop Summer 2008 July 23, 2008

Tasktop Autumn 2008 November 12, 2008

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Update & Validation

What information is sent to Tasktop.com upon subscription validation?

Occasionally Tasktop will validate your subscription. As part of validation the following fields are transmitted to tasktop.com:

hash - unique user account identifier
mac - the mac address of your network card
mylyn - version of Mylyn in use
version - version of Tasktop in use
eclipse - version of Eclipse in use
serviceid - the Tasktop product number

In the upcoming Tasktop Spring 2008 release...

The exact information that will be transmitted from your Tasktop can be reviewed within the Advanced section of the root Tasktop preferences page (Window > Preferences > Tasktop).
You can disable/enable automatic validation from the Tasktop preferences page.

Does Tasktop Spring 2008 work in the final Ganymede (Eclipse 3.4) release?

Tasktop Spring 2008 does not work with the recently released Eclipse 3.4 (Ganymede). Tasktop Summer 2008 will support Eclipse 3.4. For those who have purchased Tasktop and would like to use Tasktop with Eclipse 3.4M6 or higher, you have the option to use an Early Access Tasktop build.

Why is my Tasktop failing to validate when I'm behind a proxy?

If your proxy is using NTLM (windows) authentication you will have to specify the domain as part of your proxy credentials (i.e. enter your proxy user id as: domain\userid, Password: ****). Another point to remember is that when filling in your proxy information in the Network Connections preference page is that the address you enter (i.e. for http proxy) should not include the protocol portion of the address ( http://myproxy.com should simply be myproxy.com).

Why are my credentials failing to validate (or Tasktop is not updating)?

Tasktop Spring 2008 has a bug whereby if your user id has capitals in it, the update site that gets automatically created for you under (Help > Software Updates > Find and Install) will be incorrect. The update site url consists of your user id which needs to be all lower case. If you see capitals, simply change these to lower case and subsequent update/validation will succeed.

Why is a Mylyn plugin version error reported upon updating Tasktop?

If you are running with either the Tasktop application or Plug-ins for Eclipse, both of which depend on a specific version of the Mylyn framework. If you are using the weekly Mylyn builds (not major releases) this can lead to update dependency problems due to Tasktop's stringent requirement on a specific Mylyn version. The solution is to either use the version of Mylyn needed by Tasktop, or if you are willing to assume the risk of using early access (non-release) builds of both Mylyn and Tasktop, use a early access build of Tasktop corresponding to the weekly Mylyn build.

How do I get early access Tasktop releases? (advanced)

If you have purchased the Tasktop plug-ins for Eclipse and want to live on the cutting edge, you can switch to the early access builds via your tasktop.com account page. Look for the section on this page titled Early Access and press the enable button. Pick the version of Eclipse you are using and accept the license. A personalized early access update site will be built for you. Copy the provided update site url, open your update manager and edit the Tasktop update site, pasting in the new update site url in place of the regular update site url. Launch an update and accept the early access features you desire.

New Early Access releases will be announced on task#266.

How do I reveal the Software Updates menu option in my Tasktop application?

Navigate to Window > Customize Perspective..., select the Commands tab, and under "Available command groups" check off Software Updates

I've lost my password, how do I reset it?

First, if you do know your password and would simply like to change it, you can do so via the Tasktop.com account page. If you do not remember your Tasktop.com password and are unable to log in, you can reset your password by pressing the "Reset My Password" button that is presented upon unsuccessful login. Pressing this button will result in an email being sent to to confirm that you indeed which to reset your password. Pressing the hyperlink in the email will log you into your account with a newly generated password and an email sent to you with your new password. We recommend that you then visit your Tasktop.com account page to change the password to one of your liking.

After changing my password on Tasktop.com, why am I ask for credentials each time I update my Tasktop?

Once you've changed your password on tasktop.com, you need to enter your new credentials on the Tasktop Feature Overview page and press Validate.

Why am I unable to install/upgrade and see errors about Mylyn Bridge: PDE (org.eclipse.pde.ui) missing?

If you are running an Eclipse distribution that doesn't have pde installed such as the Eclipse IDE for Java Developers build or Java EE build, you will see this error upon upgrading Tasktop via the Find and Install... menu option. Simply deselect the Mylyn Bridge plugin under the Integration group and the installation will proceed correctly. To bypass this all together, you can update your Tasktop using the Check for Updates link found under the Configuration section on the Tasktop Feature Overview (accessible by pressing the Tasktop Home button in the toolbar).

Is it possible to install other Mylyn repository connectors into Tasktop? ?

Yes! You can install Mylyn connectors into your Tasktop . Some of the Mylyn connectors available are considered advanced or experimental and are not officially supported by Tasktop Technologies, but we are always willing to answer your questions in the Tasktop forum.

How do I install the Trac connector?

To install the Trac connector into the Tasktop application:

Navigate to Help (menu) > Software Updates > Find and Install...
Select the "Search for new features to install" option and press Next
Add the Mylyn Extras update site via the New Remote Site... button. The Extras update site url is http://download.eclipse.org/tools/mylyn/update/extras
Choose the Trac feature
- Once the Trac feature has been selected, press finish.
- After restarting the Trac connector will be available.

How do I install the XPlanner connector?

To install the XPlanner connector into the Tasktop application:

Navigate to Help (menu) > Software Updates > Find and Install...
Select the "Search for new features to install" option and press Next
Add the Mylyn Incubator update site via the New Remote Site... button. The Incubator update site url is http://download.eclipse.org/tools/mylyn/update/incubator
Choose the XPlanner feature
- Once the XPlanner feature has been selected, press finish
- After restarting the XPlanner connector will be available

How do I install the generic web connector? (advanced)

To install the generic web connector, you will need to install it from the Mylyn Incubator update site. To do this, go to the Help menu and select Sofware Updates > Find and Install... For the RCP, this is accessible via the Tasktop Home dropdown . From here, you want to select "Search for new features to install". Next, add a "New Remote Site" and add the Mylyn Incubator update site url:

http://download.eclipse.org/tools/mylyn/update/incubator

Click "Finish". This will run a search for the new features. Once the next dialog has opened, expand all of the entries in the view and select the "Mylyn Connector: Generic Issue Tracker". Click next and complete the install process. After the install is complete, a restart of Tasktop will be required so that the generic web connector is available as a repository type.

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Outlook

After moving my workspace and importing my task list, why is my Outlook task data missing?

This is a known bug. The work around for now is to copy the contents of old-workspace-location\.metadata\.mylyn\offline\email.outlook and old-workspace-location\.metadata\.mylyn\offline\tasks.outlook to the similar folders under your new workspace location.

Why upon starting my Tasktop I see warnings about insufficient permissions to register Outlook security manager?

This results when running Tasktop on Vista with User Access Control enabled. Consider disabling this feature on Vista (at your own risk). To disable User Account Control proceed to Start > Control Panel > User Accounts, and click the "Turn User Account Control on or off" hyperlink. In the resulting dialog uncheck the Use User Account Control... option and press OK. You will then need to restart your computer.

Does Tasktop cause Outlook to load?

Yes. If Outlook integration is enabled within Tasktop, upon loading, Tasktop will query the Outlook service for task information. If the Outlook service is not running it will be launched as a result of this query.

How can I disable Tasktop's Outlook integration?

For those who do not have Outlook installed, support has now been added to completely disable Tasktop's Outlook integration. To do so, Navigate to Window > Preferences > Tasktop > Outlook, expand the Advanced section and clear the "Enable Outlook Support" check box.

How do I enable the experimental MS Exchange Support?

Tasktop includes experimental support for MS Exchange folders within Outlook. This added functionality will make your Exchange calendars, email, and task folders available when configuring Tasktop Outlook integration. To enable this experimental support navigate to Window > Preferences > Tasktop > Outlook, expand the Advanced section and check off "Enable Exchange support". Ensure Outlook is connected to Exchange when configuring Tasktop's Outlook integration to ensure the Exchange folders are available.

Why can't I see any of my working folders or tasks when creating an Outlook query in Tasktop?

When Outlook is used in a corporate environment, the data (your email and tasks etc) may be held remotely on an Exchange server. This may reflect your scenario if, when upon creating queries in Tasktop, none of your familiar folders are available to query over. To rectify this, you can enable Exchange support in your Tasktop.

How do I get an attachment from an Outlook Email into Tasktop?

Drag and drop from Outlook is on the road map but is not yet available. There are however a few simple tricks to work with attachments now.

With a task active in Tasktop:

In Outlook, right+click the attachment and save it to a folder previously linked into the Tasktop Navigator
Switch into Tasktop, note that the file has appeared under the folder. You are free to drag it to another folder if you wish.

If you are working without a task active:

Save the file via Outlook into the desired folder
Ensure the folder is linked into Tasktop, then type the filename into the Find box of the Navigator to initiate a search for it

Why do I get a dialog from Microsoft Outlook asking for access?

Tasktop failed to perform a background synchronization of your tasks and calendars with Outlook. This can occur after updating Tasktop or when running Vista with restricted permissions. You can manually initiate the security handshake through the Tasktop preferences page Window (menu) > Preferences > Tasktop > Outlook and press the "Disable Outlook Security Warnings for Tasktop" button to resolve this. Additionally, restarting Tasktop should remedy this problem as well but if this persists please file a bug report detailing any steps to reproduce.

What happened to my Outlook calendar? Why are my Outlook repositories disconnected?

If upon launching your Tasktop you find Outlook functionality is disabled, try restarting. If upon launching Tasktop is unable to connect to Outlook, the Outlook specific features are disabled.

Why upon upgrading Tasktop is Outlook functionality disabled?

If after upgrading, the Tasktop application or Outlook integration doesn't work, use the following steps to ensure a clean install:

Shutdown Tasktop
Uninstall Tasktop using the Uninstall option from the Start menu or Control Panel > Add or Remove Software
Reboot your computer
Install the latest version of Tasktop

How do I set the calendar view for display in Tasktop?

The view of your Outlook calendar can be switched via Outlook. The Tasktop will show the last view used in Outlook before switching out of the Calendar view. An enhancement request has been filed to support switching between the various views of your calendar from within Tasktop.

Why is Tasktop unable to synchronize with Outlook on Vista with UAC enabled?

The current work around for this is to either disable UAC or to run Outlook as an administrator (Find Outlook.exe, right click to open the Properties, go to the Compatibility tab and check off the box that says "Run as Administrator".

The ugly details: This problem results when incompatible authorization levels are used to execute Tasktop and Outlook. For example, Tasktop is now launched by default with administrative rights (to avoid other UAC related problems such as registering a COM dll for communication with Outlook), Outlook on the other hand is by default launched with the current user account level privileges. When this occurs, Vista blocks Tasktop from communicating with a application of lesser privileges (in this case Outlook). This case happens when Outlook is opened before Tasktop. If Tasktop is opened first and causes the execution of the Outlook.exe process, Outlook will run with the same privileges as Tasktop and therefore will synchronize properly. One negative side effect of this scenario is that if the user subsequently tries to open Outlook (as a regular privileged application) it will fail to launch (even/only with Outlook.exe having already been launched by Tasktop).

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Google Calendar

How do I sync my tasks and retrieve events to/from multiple Google calendars?

Open the Tasktop configuration perspective (Help > Configure Tasktop) and in teh Calendars view, double-click the Goolge Calendar option. In the resulting dialog, select which calendars you want to sync tasks to from the list on the left, and select which calendars you want to retrieve upcoming events from on the right. If the calendars in question aren't available, try pressing the 'Refresh Calendars' button to update the lists.

Where did all my events go from my Agenda?

If all of your Google calendar events disappear from your agenda, this is likely due to missing/lost credentials. Note that this can also happen when upgrading to Tasktop 1.1.0. To recover your events, re-input your credentials and hit the Refresh Calendars button. Tasktop will still remember your calendar synch & display preferences, but you will have to hit the Refresh Events link on the agenda popup to display your events.

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Gmail

Why occasionally do I not see incoming on a Gmail task in my Task List when there is a new message in the Gmail thread online?

There is a bug in the Gmail service whereby new incoming messages on a thread are sometimes not given the label of the containing thread. This results in Tasktop not detecting the presence of a new email. As a work around, you can press the Gmail button within the Task editor to reveal the entire Gmail thread in the web browser. We are taking up this bug with Google.

Why does my Gmail Task Repository not validate?

In order for the Tasktop Gmail integration to work, you must ensure IMAP is enabled on your Gmail account. Log into gmail.com and click Settings in the top right corner of the web page. Click the "Forwarding and POP/IMAP" tab. Under the IMAP Access section, ensure Enable IMAP is selected. Press the "Save Changes" button to apply this change. Retry validating your Gmail Task Repository in Tasktop.

Additionally note that Gmail's IMAP support is currently only available for people who have set the language of their interface to English (US). To update this for your account, log into gmail.com and click Settings in the top right corner of the web page. Select the General tab and under Language, choose English (US).

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Browser

Why can't I open secure web pages with Tasktop's browser on my Mac?

Safari does not recognize the validity of the certificate we use at Tasktop.com and it wants to present a dialog to you in order to proceed. Unfortunately there is a bug in the Safari-based internal browser that prevents it from presenting the dialog, and page loading is stalled. You must download our certificate from here, double-click it to open it in Keychain Access and add it to your keychain. Then in the Keychain Access application you must modify the trust settings on the certificate so that at least the Secure Services Layer (SSL) preference is set to 'Always Trust'.

Why does use of the Tasktop browser's back button seems different?

The Tasktop web browser's back button may not return you to an expected page when navigating to some sites that use AJAX. If after pressing the back button the page is not what you expected, choose the desired page from the history drop down to the right of the back button. Work is ongoing to improve Tasktop's back button.

How do I access my IE and Firefox bookmarks when a task is active? They dissappear!

To access the bookmarks when a task is active (and Navigator view is filtered), simply hold the Alt key down while clicking on the Web node in the Navigator to temporarily expose the elements below. Keep holding the Alt key down while clicking the Bookmarks node to reveal the Firefox and IE bookmark children. If initially the Web node is not visible, you can Alt+Click on white space within the Navigator view to reveal all content.

How does Tasktop's password management work?

When logging into a new website, Tasktop will ask if you would like to save your credentials. On subsequent visits, Tasktop will automatically enter in your previously saved credentials. When multiple accounts exist for the same web site, Tasktop will prompt you to choose which account to use.

Why does Tasktop lock up occasionally when opening a pdf file in the browser?

Our experience suggests that this problem doesn't arise when using Acrobat 8 or greater. Short of upgrading to Acrobat 8 you can configure Acrobat 7 (or less) not to open as an embedded application within the browser. To do this open the Acrobat application (out side of the browser). Go to Edit (menu) > Preferences... > Internet and uncheck the 'display PDF in browser' option. This may launch an installer and ask you to reboot so you should close any open documents before this operation.

When are the pages I visit on the web being recorded?

When browsing the web using your Tasktop, the pages you visit are only recorded when a task is active in the Task List. To view your browsing history, de-activate any active task and look for the History branch under Web in the Navigator view. To browse privately even when a task is active, open an unfocused browsing window: select New Plain Browser Window via the New Browser Tab button in the toolbar. This window will never record your browsing history, task active or not. When browsing using another web browser such as Firefox or Internet Explorer, the pages you visit are not being recorded by Tasktop.

How do working sets affect browsing history?

With a task active, browsing history is collected on a per working set basis. When multiple working sets are selected, each will have the pages you visit in their respective browsing history. When no working set is selected, all working sets get the visited pages in their history. If using an unfocused browsing window, the history is not recorded in any working set.

Why does Tasktop freeze when setting the default browser?

When running with the Tasktop plug-ins for Eclipse on Vista, setting the default browser can cause the workbench to freeze. This is due to Vista's User Account Control mechanism. To circumvent this you can disable UAC ( do so at your own risk). This issue is being tracked on bug#121.

How do I configure Eclipse to use an external browser?

Open the browser preference page via Window (menu) > Preferences > General > Web Browser. Select the "User external Web browser" radio button and choose from the available external web browsers.

How do I set/unset Tasktop as the default browser?

Navigate to Window > Preferences > Tasktop > Windows and place a check in the "Set Tasktop as default browser..." check box to enable. Clear this check box to disable using Tasktop as your default browser. Note that enabling this option will cause Tasktop to act as your default browser only when running. When Tasktop is not running, your former default browser will become the default.

How does Tasktop's browser resolve update site urls?

For Tasktop to automatically open an update site upon clicking a hyperlink, the url must have must have "/update/", "/update-site/", "/updates/", "/updatesite/" in the url and a site.xml in the root of that directory.

Do Java applets work in the Tasktop web browser?

Java applets do not work when viewed with the Tasktop browser. To work around this limitation, open the corresponding page in an external browser via the Send to menu in the Tasktop browser toolbar.

Is the Tasktop browser slower than Internet Explorer?

On the Windows, there should be absolutely no difference in speed or quality of site rendering, since Tasktop is embedding IE. That said, we have heard reports of IE being slow enough on some people's machines that this alone was a reason for them use Firefox. If you are experiencing these problems, you will benefit Tasktop's Firefox integration scheduled for inclusion in the next version of Tasktop

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Navigator

How do I disable refresh of the Navigator contents?

To disable automatic refresh, open the workspace preference page via Window (menu) > Preferences > General > Workspace, and uncheck the Refresh automatically option. Press Apply to save this change.

Why are newly created files not becoming visible in the Navigator view as they should when a task is active?

To resolve this permanently perform the following steps:

Open the Window > Preferences > General > Workspace
Toggle "Refresh automatically" off and press Apply
Toggle "Refresh automatically" on and press Okay

When I disconnect from a VPN will my linked folders go away?

If your drive gets disconnected while the Tasktop is running, when a refresh of the folder or open of contents happens you will be presented with an error message. You may also be asked if you want to delete the linked folder. This error is not intuitive and we'll look into improving this.

If your drive is disconnected before Tasktop starts, once Tasktop does start, the previously linked drive will be 'closed' and not visible by default in the Navigator. This can be problematic and recovery needs to be improved in future Tasktop releases. In the mean time, you can recover your unlinked network drives by:

from the Navigator's view drop down menu, selecting Customize View...
under the Filters tab, uncheck Closed Projects
under the Content tab select Projects

The closed linked folder will now be visible (with a blue icon) under the Projects node. Right click on it and select "Open Project". The linked folder will be restored to your Folders node in the Navigator.

If a drive becomes disconnected, will my task context be okay?

Task contexts will be fine even if folders and drives become unlinked. Since the folder is unlinked the task context cannot be displayed. However, once the folders or drives are linked back in to the Navigator, the contexts will be visible again.

When I use my external Hard drive will I need to re-link it every time

If your drive always gets the same drive letter upon reconnecting you shouldn't need to relink (as long as you don't unlink from within the Navigator)

What will happen, if I link a windows folder in Tasktop, which contain Eclipse project folders inside?

This won't be a problem, the Tasktop does place a .project file in the folder being linked but this will not cause any negative side effects.

Linking an Eclipse project folder in the Tasktop Navigator will add the Tasktop linked folder nature to the project. Will the Eclipse project get corrupted?

Corruption will not result, the nature simply gets added with no negative side effects.

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MS Office

Why when creating new Office 2007 documents they do not save without renaming?

This is a known problem when creating Office 2007 documents from the Tasktop Navigator's New... menu. We are working to resolve this issue.

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Partner Connectors

Why am I seeing a No Features Found error when installing a partner connector?

During partner connectors you may be asked to select form a list of mirror sites. If you choose the "automatically select mirrors" option and the mirror fails, you may see a No Features Found error. Try installing again, manually selecting an alternate mirror site.

Why am I seeing a configuration error when updating to Tasktop 1.0.1?

The version of Mylyn shipped with Tasktop may conflict with an older Mylyn weekly build. Consider updating to a newer weekly (download.eclipse.org/tools/mylyn/update/weekly/extras) or reinstall via Tasktop Feature Overview, Partner Connectors tab.

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Privacy

Is time tracking optional in Tasktop and Mylyn?

All timing in Tasktop and Mylyn is optional. If you do not activate a task, there is no time tracked. Users have to pro-actively opt in to having their tasks timed by activating the task. The only way a task is automatically activated on workbench start is if it was active on workbench close.

How does Tasktop augment Mylyn's time tracking?

Tasktop augments Mylyn's workbench timing with time spent in the OS outside of the workbench. It also adds a "Time Tracking" report that reports all timing data (adjustable by the user). Mylyn displays task times in the Planning section of the task editor, and also provides an example reporting view via the Mylyn Sandbox tools.

Does Tasktop send private information to tasktop.com?

Tasktop does not transmit any information to web services without the user's consent. If you do not set up and use the integrated Google web services (calendar, search, mail) Tasktop will never communicate with Google. If you do not set up a web-based task repository or perform web browsing, Tasktop will not perform any network activity. Tasktop will activate your subscription by contacting tasktop.com, but will only do so if you explicitly agree to the activation dialog. See validation and Tasktop privacy policy.

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Other

How do I get a list of all Tasktop bugs I've voted on?

Log into the tasktop.com website and browse to the following url for a list of all bugs you've voted on: https://tasktop.com/bugs/votes.cgi?action=show_user

How do I filter completed tasks from my Task List?

At the right of the Task list view tool bar is the view menu button . Press thsi button and select Filter Completed Tasks to filter all completed tasks from the Task List view.

How do I change the sorting of my Task List?

When not in "Focus on Workweek" mode, the first and second level sorting of the Task List is customizable. At the right of the Task List view tool bar is the view menu button . Press this button and select "Sort..." to open sorting options.

After selecting "Sort...", you will be presented with the following dialog which will allow you to customize the sorting of the Tasklist based on a limited set of properties on the task (Priority, Summary and Date Created).

If you are in "Focus on Workweek" mode in the Task List, sorting will be disabled as the sorting is automatic. Sorting in "Focus on Workweek" works as follows:

Overdue tasks are always on top, then tasks scheduled for today, then tasks scheduled for this week.
Within those bins, tasks are sorted by priority.

Where is my task list data held and can I easily export it?

Your Tasktop task list data is located in a Tasktop folder within your system default application data folder. On Windows Vista, the default location of this folder is: c:\Users\<username>\AppData\Roaming\Tasktop. On Windows XP this folder is located at c:\Documents and Settings\<username>\Application Data\Tasktop\. Exporting your task list can be achieved via File (menu) > Export... > Mylyn > Task Data.

How do I make the perspective switcher available in the Tasktop application?

The Tasktop toolbar has been updated so that the perspective switcher is no longer needed by default. If you use multiple perspectives, you can re-enable them via Window (menu) > Preferences > Tasktop, under Advanced on this preference page. Note that enabling the perspective switcher will require a restart of Tasktop.

Why does my Tasktop always appear to be refreshing the workspace as reported in the trim of the application window?

If you have a very large file system linked into your Navigator, refresh take a long period of time. We are working on optimizing this. If this has become problematic for you , consider disabling refresh.

Why are my calendar events not being updated?

If the calendar events in the Agenda are not getting updated, remove the tasktop-calendars.xml.zip and calendar-events.xml.zip from your .mylyn data folder and reconfigure your calendars. If using the Tasktop application on Vista this folder is located in C:\Users\<username>\AppData\Roaming\Tasktop\workspace\.metadata\.mylyn . If using Tasktop plug-ins for Eclipse, this folder is located at <workspace location>\.metadata\.mylyn. We are tracking resolution of this on bug#99.

Why are my key binding not working as usual?

When the Tasktop Browser has focus, some key bindings are absorbed by the Browser widget and do not propagate to the workbench. For example, this problem can sometimes be observed when pressing the Alt+LeftArrow action which will sometimes acts on editor tabs, and sometimes within the browser tab itself, depending on where the focus is. The way to work around this limitation of focus going to the Browser widget is to click on the editor tab of the browser to restore focus to the workbench. .

How do I disable User Account Control on Vista?

To disable User Account Control proceed to Start > Control Panel > User Accounts, and click the "Turn User Account Control on or off" hyperlink. In the resulting dialog uncheck the Use User Account Control... option and press OK. You will then need to restart your computer. .

How can I change the default editor associations in my Tasktop?

>Open the File Associations preference page via Window > Preferences > General > Editors > File Associations. Select the file type you wish to change. If the extension you wish to associate is not available, press the Add... button to add a new extension. Once the file type is selected, pick from the Associated editors or choose Add... to select an editor. The Editor Selection dialog allows you to choose from either internally support editors (Internal Editors) or external programs to open the associated file type with (External Programs). If an External program is chosen the application will be launched externally (not embedded) within the Tasktop.

How do I change the font in the Task Editor?

Open the Colors and Fonts preference page, Window (menu) > Preferences... > General > Appearance > Colors and Fonts. Expand the Tasks node, select "Task Editor - Notes and Comments", and press the Change.. button to choose an alternate font.

How can I send my error log to Tasktop via email?

Open the Error Log, navigate to Help (menu) > Show Error Log. Within the Error Log view, press the left most loolbar button, "Export Log", saving the file to a known location. Attach this file to your email. If you are unable to locate the Error log view or Tasktop is failing to start correctly, the log can be found within the Tasktop application folder. On Windows Vista, the default location of this file is: c:\Users\<username>\AppData\Roaming\Tasktop\workspace\.metadata\.log. On Windows XP this folder is located at c:\Documents and Settings\<username>\Application Data\Tasktop\workspace\.metadata\.log.

How can I send my configuration log to Tasktop via email?

Navigate to Help (menu) > About > Configuration Details. Copy the contents to clipboard and paste into email editor.

How do I search for open Tasktop bugs?

To search for Tasktop bugs without creating a query in your Task List, navigate to Search > Search... and select the Task Search tab. Choose Tasktop Repository from the repository selection drop down. Choose the criteria to suit your query and press Search. Once your query finishes, a search view will open presenting the resulting hits.

How can I explicitly set which version of Java to use for launching Tasktop?

Locate the Tasktop.ini file in the Tasktop application installation folder ( c:\Program Files\Tasktop). Open Tasktop.ini in your favourite text editor and add a "-vm <path to java>" line before the -vmargs option to explicitly run with a different Java VM.

How do I use Tasktop with my non-Eclipse IDE?

We recommend using the standalone Tasktop application in parallel with your IDE. Although you will not have the focused ui for your code artifacts, you will get many of the benefits of Tasktop including rich task editor with offline support, accurate task timing, and all the calendar and email integration.

How do I open the Preferences page when using the Tasktop standalone (RCP)?

The Preferences page accessible via Window > Preferences is also accessible via the toolbars Tasktop Home dropdown button > Preferences...

Why does Tasktop seem to use so much memory?

The heap status that is reported in Eclipse should be the actual memory usage of the application. Java reserves memory based on the -Xmx argument that is specified (512M is specified for Tasktop via the Tasktop.ini in the program directory). This shouldn't impact the performance of Tasktop or other applications since much of this reserved memory is unused. Also, under windows, Internet Explorer can take up a large amount of memory and this will also be reported under Tasktop's memory usage.

Why will my IMAP server not validate when accessing it over SSL?

Java has its own local keystore for certificates and will require manually adding yours to the certificate store. TO import your ca cert so that you can connect to your repository, execute the following:

<path_to_jre>/bin/keytool -import -trustcacerts -keystore <path_to_jre>/lib/security/cacerts -file /<path_to_my_cert>/my_ca.cer -alias myca

Note that if you haven't changed the keystore password the default password should be: changeit.

How do I copy a task?

If you want to create a copy of a task, right click on the task you wish to copy and select New > Clone Task..., choose in which repository you wish to create the new task, and press Finish. The details of the original will be appended to the new task for you and you can then submit it to the repository.

How do I uninstall Tasktop?

Instructions for uninstalling both the Tasktop application and Tasktop Plug-ins for Eclipse can be found in the Tasktop user guide.

How can I best maximize screen real estate when using Tasktop on a small monitor?

There are a number of techniques to maximize screen real estate:

Maximize views as necessary by clicking within the view or editor you whish to maximize and pressing Ctrl+M. Pressing Ctrl+M again will un-maximize the view. You can also click in the top right corner of any view to maximize it.
Turn the Navigator into a fast view. Fast view's collapse to the edge of the screen when you are not using them. To make the Navigator a fast view, Right+Click on the Navigator Tab and from the popup choose Fast View. The Navigator view will fold away down into a icon at the bottom left of the Tasktop window. Pressing this button/icon will cause the Navigator to re-reappear temporarily. Once you click out of the Navigator, the view will collapse again. To restore the Navigator to regular function (non-fast view) Right+Click on the fast view icon and uncheck Fast View or Right+Click on the Navigator tab again and uncheck Fast View.

If the views in your Tasktop are not positioned correctly and you would like to reset the layout to the defaults:
- Open the Tasktop Home page (by clicking the house button in the top left corner of Tasktop)
- Under the Configuration section click "Restore Default Views"
If having a browser full screen works best for you, you can create a new Tasktop browser window and Alt+Tab between windows. To create a new Tasktop browser window, click the globe drop down button in the toolbar (next to the home button) and select "New Focused Browser Window". Choosing "New Plain Browser Window" will create a window that does not monitor your browsing (task active or not). You can now Alt+Tab between the the main Tasktop window and the Tasktop browser window. See the user guide for more details.

Why is Tasktop crashing during startup?

When this happens, it typically signifies a bug in the Java implementation that Tasktop is using. Most likely the quickest way to resolve this problem is to install the latest Sun or JRockit JVM. Once installed, you can ensure Tasktop uses the JRockit jvm by editing the Tasktop.ini file in the Tasktop install directory (default C:\Program Files\Tasktop). In this file, before -vmargs, add: -vm C:\<path to JRockit>\bin. After this, your Tasktop.ini file should look similar to (option, new line, value, option, new line....):

-keyring
C:\Documents and Settings\<username>\Application Data\Tasktop\tasktop.keyring

-vm
C:\Program Files\Java\jrockit-R27.5.0-jre1.6.0_03\bin

-vmargs

-Xmx512M

-Xms50M

-XX:MaxPermSize=128M

Why do the characters output not match what I've typed at the keyboard?

If you discover that typing at your keyboard isn't resulting in the characters you expect on screen, this could be related to incorrect operating system wide regional settings. We have had report of this happening frequently in Canada where the keyboard is intended to be English but OS regional setting is French. If this is the case, on Vista this can be resolvged by navigating to:

Start Menu > Control Panel -> Regional and Language Options
Keyboards and Languages -> Change Keyboards...
Remove the French Canadian keyboard or change its hotkey under Advanced Key Settings

Release	Date
Tasktop Summer 2008	July 23, 2008
Tasktop Autumn 2008	November 12, 2008