Technical Customer Support

To ensure continued success with our products, Tasktop offers several support programs.

Product Support

We tailor support to the needs of our customers and partners. Customers typically select either 24x7 or business hours access to our support engineers, with SLAs that match their needs.

Support team members are located in North America and Europe, but provide coverage worldwide.

Our support portal provides access to our help desk ticketing system, as well as our online knowledge base.

Tasktop Enhanced Support Sessions

If you want additional assistance with issues not covered by standard technical support (for example, creating or debugging Groovy scripts), we offer a choice of two, fixed-price enhanced support packages. These packages offer either 3 or 6 sessions with our expert Solutions Architects. Each session is typically 1-1.5 hours and can cover a broad range of topics.

Support for OEM customers

In addition to support for our direct customers, we offer extended support for customers of versions of Tasktop Sync offered through our OEM partners. In general, our partners provide first and second line support for these products. However, customers who prefer “support from the source” can purchase extended support directly from Tasktop.

For example, customers who have purchased the IBM Rational Lifecycle Integration Adaptors from IBM can augment their existing IBM support contract with direct access to Tasktop's technical team. We offer enhanced support services such as Technical Account Management, roadmap reviews, and connector extensions to the RLIA.

Contact Customer Support

Go to our Support Portal