Connecting IT Service Management (ITSM) to Development: ServiceNow and Atlassian JIRA integration

Support teams choose to use ITSM tools for their support desk functions, but they also need a convenient way to communicate and retrieve information from the development teams about errors that have been discovered and cannot get fixed before the next release. If the support team has communicated about these with the development team, they can then proactively publish knowledge base articles based on the known defects along with a useable workarounds that have come directly from the development teams. This makes support calls more efficiently and accurately handled by your support team.

This demo will show the Automated Knowledge Base Creation DevOps Integration Pattern between ServiceNow and Atlassian JIRA.

 

 

Learn More About Tasktop Sync 

>> Tasktop Sync 

Learn More About These Integration Patterns: 

>> Known Defect Status Reporting to Help Desk

>> Help Desk Incident Escalation

>> Help Desk Feature Request