Demo of BMC Remedy and IBM RTC

Support teams use specialized ITSM tools to support customers once software has been deployed. Inevitably, such customer interaction will expose incidents that are deemed to be problems in an application and that require development effort to remedy. Support professionals need an easy and functional way of communicating with the development team in these cases, passing information about the defects uncovered while retaining insight into the status of that defect to have on hand for customers.

Tasktop gives the teams a seamless way of communicating, ensuring that each team has the information it needs to fulfill its responsibilities.

This demo will show the Incident Escalation DevOps Integration Pattern between BMC Remedy and RTC



Learn More About Our Integrations

>> Help Desk Incident Escalation Pattern 

>> BMC Remedy