ServiceNow Integration

Break down the barriers between development, operations and the PMO 

Integrate ServiceNow with: JIRA, HP QC, RTC, BMC Remedy, TFS and many more

 

 

 

 

Overview

ServiceNow SDLC provides attractive benefits to organizations that are using the ServiceNow platform for IT Service Management. But most organizations have a heterogeneous tool stack with practitioners using tools that were purpose-built for their discipline.

 

And if the software developers are using one tool, and other team members are using other tools, the flow of information from one discipline to the other is impeded. By integrating ServiceNow SDLC to test and defect management; requirements management; and other agile planning tools this information is free to flow from tool to tool. And practitioners using those tools are free to collaborate on the artifacts they share, all while using their tool of choice.

 

As an example, developers and testers need to be able to freely share information about defects. Developers need to know as much as they can about the defect that was uncovered and the testers need to know when the defect has been fixed so they can verify the fix. But when testers use a test and defect management tool (such as HP QC) and the developers use ServiceNow SDLC, the information about those defects and what the development team is working on, is separated. By integrating these tools, both teams can share information about the defects, in near real time, all while working in the tool they prefer to use.

 

Key Features and Benefits

  • Synchronizes artifacts across the lifecycle, allowing information to flow freely between ServiceNow SDLC and other tools
  • Improve team collaboration by connecting ServiceNow SDLC to third party tools and allow artifacts to be synchronized across the lifecycle.
  • Support cross-tool traceability and reporting, removing the need for manual processes and spreadsheets.

 

Artifacts Supported

  • Problem
  • Incident
  • Any type extending from the Task table (including user-defined tables and any plugins - like SDLC - that derive from the task table)
  • All custom-defined user tables and many stock tables (with some exceptions) 

 

 

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