Atlassian JIRA Service Desk Integration

Connect JIRA Service Desk with your development teams

Integrate JIRA Service Desk With: HP QC, MS TFS, IBM RTC, Rally and many more

 

 

 

JIRA Service Desk provides an intuitive user experience for your customers, combining powerful SLA support, customizable queues, automated request management, and real-time reporting.

 

Overview

Using JIRA Service Desk is a wonderful way to enhance collaboration between your customers and the IT staff tasked with supporting them. But wouldn’t it be nice to also enhance collaboration between the IT support staff and the development team that develops, delivers and supports the applications?

By integrating JIRA Service Desk with tools used by the development teams, you can do exactly that.

 

Key Features and Benefits

  • Synchronizes artifacts across the lifecycle, allowing information to flow freely between JIRA Service Desk and other tools
  • Improve team collaboration by connecting JIRA to third party tools and allow artifacts to flow across the lifecycle.
  • Support cross-tool traceability and reporting, removing the need for manual processes and spreadsheets.
  • Provides real-time monitoring as work moves between Operations and Development

 

Artifacts Supported

  • Change
  • Access
  • Purchase
  • IT Help
  • Fault
  • New Feature
  • Improvement 

 

 

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